POLICIES

We value and honor our relationship with you. Our mission is to provide exceptional services and experiences for the discerning conscious consumer. To that end we've highlighted the fine print of doing business with us for your clarity and convenience.

Privacy Policy

Overview

Protecting your private information is our priority. This Statement of Policies apply to deathdoulamelbourne.com and Death Doula Melbourne and governs data collection and usage. For the purposes of this Policy, unless otherwise noted, all references to Death Doula Melbourne include deathdoulamelbourne.com. By using the Death Doula Melbourne website, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered on our Site, Death Doula Melbourne may collect personally identifiable information, such as your:

  • First and last name

  • Mailing address

  • E-mail address

  • Phone number

If you purchase Death Doula Melbourne's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Death Doula Melbourne's public message boards, this information may be collected and used by others. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of Your Personal Information

Death Doula Melbourne collects and uses your personal information to operate its website(s) and deliver the services you have requested. Death Doula Melbourne may also use your personally identifiable information to inform you of other products or services available from Death Doula Melbourne and its affiliates.

Sharing Information with Third Parties

Death Doula Melbourne does not sell, rent or lease its customer lists to third parties. Death Doula Melbourne may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Death Doula Melbourne, and they are required to maintain the confidentiality of your information.

Death Doula Melbourne may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Death Doula Melbourne or the site; (b) protect and defend the rights or property of Death Doula Melbourne; and/or (c) act under exigent circumstances to protect the personal safety of users of Death Doula Melbourne, or the public.

Tracking User Behaviour

Death Doula Melbourne may keep track of the websites and pages our users visit within Death Doula Melbourne, in order to determine what Death Doula Melbourne services are the most popular. This data is used to deliver customised content and advertising within Death Doula Melbourne to customers whose behaviour indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Death Doula Melbourne. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Death Doula Melbourne website.

Security of Your Personal Information

Death Doula Melbourne secures your personal information from unauthorised access, use, or disclosure. Death Doula Melbourne uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorised access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Death Doula Melbourne does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Death Doula Melbourne may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Death Doula Melbourne, you may opt out of such communications by Clicking unsubscribe link at bottom of emails.

Changes to This Statement

Death Doula Melbourne reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Death Doula Melbourne welcomes your questions or comments regarding this Statement of Privacy. If you believe Death Doula Melbourne has not adhered to this Statement, please contact Death Doula Melbourne at:

Email Address: hello@deathdoulamelbourne.com

Refund Policy

Refund Policy: All Products & 1:1 Services

Transparency is a core value of Death Doula Melbourne and offerings displayed. We work hard to provide an accurate representation of each digital product and service offering and are happy to answer your questions in advance. Because our mot of our products are digital goods that are immediately accessible, once the item is purchased we do not offer refunds. This also applies to 1:1 services and packages.

​Thank you for understanding.

Session Expiration & Cancellation Policy

1:1 packages and sessions are valid for 6 months from the date of purchase and must be scheduled in this time frame.

Death Doula Melbourne has a strict 48-hour cancellation policy. Sessions can be rescheduled if advised in writing 48-hours prior to the session date. Although I understand sometimes extenuating circumstances arise, any refunds for missed or cancelled events outside of this window are up to my discretion.